Privacy Policy — Naturally Shilajit™

Last Updated: July 7, 2026

1. Introduction

Naturally Shilajit™ ("we", "our", "us", "the Company") values your trust and is committed to handling your personal information responsibly and transparently.

Naturally Shilajit™ is based in Pakistan and manufactures, packages, and ships Shilajit resin and related wellness products to customers across Pakistan and internationally.

This Privacy Policy describes how we collect, use, store, and protect information gathered through our website:

https://naturallyshilajit.com

By browsing or placing an order on our website, you accept the terms outlined below.

2. Information We Collect

A. Information You Give Us Directly

• Name
• Email address
• Phone number
• Delivery and billing address
• Order history and preferences
• Messages you send us (via contact form, WhatsApp, or email)

We do not store complete card or payment credentials. Any online payment is handled by our secure payment partners.

B. Information Collected Automatically

When you browse our site, our servers may automatically log:

• IP address
• Browser and device type
• Pages visited and time spent
• Referring website or link
• General location (city/country level)

This data helps us understand site performance and detect suspicious activity.

C. Cookies

Our website uses cookies to:

• Keep items in your cart between visits
• Remember your preferences
• Measure traffic and site usage
• Support marketing and retargeting where applicable

You can disable cookies through your browser settings, though some site features may not work as intended without them.

3. How We Use Your Information

We use the information collected to:

• Process, pack, and deliver your orders
• Send order confirmations and shipping updates
• Respond to customer service inquiries
• Detect and prevent fraudulent transactions
• Improve our website, products, and customer experience
• Send promotional updates — only if you have opted in
• Meet our legal, accounting, and tax obligations

We never sell your personal information to third parties.

4. Legal Basis for Processing

Where required by law (for example, for customers in the EU/UK), we process your data based on:

• The need to fulfill a contract (your order)
• Our legitimate business interest in running and improving our store
• Legal or regulatory obligations
• Consent you have given us directly

5. International Shipping & Data Handling

As we ship Shilajit products worldwide, your order information may be processed or stored by service providers located in:

• Pakistan (our home base of operations)
• Countries where our courier, hosting, or payment partners operate

We take reasonable technical and contractual steps to keep your data protected regardless of where it is processed.

6. Who We Share Data With

We may share limited data with trusted service providers who help us operate, including:

• Courier and logistics companies (for delivery)
• Payment gateway providers
• Website hosting and technical service providers
• Email/SMS notification services

These partners are only given the information needed to perform their specific service and are expected to handle it securely.

We do not rent or trade your personal data with advertisers or unrelated third parties.

7. How Long We Keep Your Data

We retain your information only as long as necessary to:

• Complete and support your order
• Meet accounting/tax record-keeping requirements
• Resolve any disputes or claims
• Comply with applicable law

Once this period ends, data is either deleted or anonymized.

8. Your Rights

Depending on where you are located, you may have the right to:

• Ask what personal data we hold about you
• Request corrections to inaccurate information
• Request deletion of your data
• Withdraw marketing consent at any time
• Object to or limit certain uses of your data

To exercise any of these rights, contact us at support@naturallyshilajit.com.

Region-Specific Notes

• European Union / UK (GDPR): You may request access, correction, deletion, restriction of processing, or lodge a complaint with your local data protection authority.
• United States: Depending on your state's consumer privacy laws, you may request disclosure or deletion of your data. We do not sell personal information.
• Canada: You may access, correct, or withdraw consent regarding your personal information at any time.
• Australia: You may request access to or correction of your personal data, or raise a privacy concern with us directly.
• Gulf Countries & Other Regions: You may contact us to request access, correction, or deletion of your data, subject to local laws.

9. Security

We use reasonable safeguards to protect your data, including:

• SSL/TLS encrypted connections
• Secure, PCI-compliant payment processing
• Limited internal access to customer data
• Ongoing monitoring for suspicious activity

While we work hard to protect your information, no online system can be guaranteed 100% secure.

10. Marketing Communications

We only send promotional emails or messages if you have opted in. You can unsubscribe at any time using the link in our emails or by contacting us directly.

11. Children's Privacy

Our products and website are intended for adults. We do not knowingly collect personal information from anyone under the age of 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates take effect as soon as they are posted on this page. Continued use of our website after changes are posted means you accept the revised policy.

13. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, reach out to us:

Naturally Shilajit™ Pakistan

Email: support@naturallyshilajit.com Website: https://naturallyshilajit.com